General

• By agreeing to take part in classes, workshops and personal training sessions provided by Refresh Health you agree to adhere to the following terms and conditions.
• Refresh Health accepts no liability for any injury occurring as a result of taking part.
• A Par-Q and Health Screen must be completed before participating in any sessions.
• Purchasing packages implies you are medically fit to train.
• Your instructor is fully insured.
• Health changes must be reported in writing.
• Accurate, safe instructions will always be provided.
• Photos/videos may be used for marketing—inform your coach if you object.
• Prices may increase with 28 days' notice.

Payment Policy

• All bookings must be made and paid in advance online or in store.
• Payment is taken immediately for classes and packages.
• Packages have an expiry stated before purchase.
• 24-hour cancellation policy applies to all sessions.
• No refunds for classes, packages, or workshops.
• Classes cannot be rolled over unless in exceptional cases.
• Classes cancelled with less than 24 hours' notice will be credited back only if cancelled by Refresh.
• Packages and sessions are non-transferable.

Cancellation Policy – Gold Members

• 24 hours' notice is required to cancel without charge.
• 1 free late cancellation allowed per month, per class type.

No Shows

• No show Fitness class – £5.00
• No show Pilates class – £10.00

Cancellation Policy – Silver Members

• 24 hours' notice required to cancel without charge.
• Pilates – less than 24hrs notice results in forfeiting your credit.
• Fitness – late cancellation fee of £5.00 applies.
• 1 free late cancellation per month.

No Shows

• Pilates – Forfeit your credit.
• Fitness class – £5.00 fee.

Class Packs / Drop-ins / Taster Sessions

• 24 hours' cancellation notice required.
• Pilates – late cancellations forfeit credit.
• Fitness – late cancellations forfeit credit.